PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA MANAJERIAL MELALUI KEPEMIMPINAN PADA PT PLN (Persero) WILAYAH RIAU & KEPULAUAN RIAU

Abstract

This research was done with the purpose to test the hypothesis TQM
(Total Quality Management) on Managerial Performance through Leadership in
PT PLN (Persero) Riau Regions and Riau Islands (WRKR). Human dependence
on electricity, performance of PLN WRKR as a miniature of electrical
performance in Sumatra, the occurrence of recurrent electrical problems in every
years make the base of this research was done in PLN WRKR. Research Gap of
this research means to improve previous research in terms of respondents’
accuracy and data availability. For accuracy of hypothesis testing that related to
leadership, all respondents should be at the structural level, while data
availability of Managerial Performance is not done with correspondence but
using data of Managerial Performance of PLN. This research was done on all
units in the work area of PLN WRKR, which amounted 30 units of rayon that
spread in Riau Province and Riau Islands. The research variables are TQM,
leadership and managerial performance. The data of managerial performance use
secondary data, while TQM and leadership use primary data. Respondents who
become the research are employees who are at the structural level. The number of
respondents are 120 structural employees with 120 questionnaires that
distributed. The method of data collection that used is Field Research which
obtained from the first part (primary data). The result of the research give the
conclusion that TQM give an influence 0,464 to leadership quality, for
managerial performance influenced by TQM amounted to 0,747, leadership
quality has a positive influence amounted to 0,804 for managerial performance,
and TQM give significant positive influence for managerial performance through
leadership on PLN WRKR.