PENGARUH KUALITAS INFORMASI, KUALITAS SISTEM DAN KUALITAS LAYANAN TERHADAP KEPERCAYAAN DAN KEPUASAN MASYARAKAT PADA INFORMASI PUBLIK DARI BADAN PEMERIKSA KEUANGAN PERWAKILAN PROVINSI RIAU

Abstract

This research aimed to know and analyze the effect of information
quality, system quality and service quality on trust and public satisfaction. The
research was conducted quantitatively with causal and descriptive research
design. The population in this study was media, LSM, government institution
(attorney, police), and students who using information data from BPK. The
amounts of sample are 156 respondence by using accidental dan proportional
sampling method. Data collection techniques used in this research is a survey and
observation. Measurement scale used is the Likert scale. To process the data that
has been obtained from the questionnaires and test the hypothesis that use
computer tools with AMOS. These data are then processed by means of Structural
Equotion Modeling (SEM) technique analysis to hypothesis test. The results
showed that information quality, system quality, and service quality affect
significantly positive toward trust. While system quality and service quality have
a significant and positive affect toward public satisfaction except information
quality.