PENGARUH PENGHARGAAN DAN KOMPETENSI TERHADAP KINERJA MELALUI LOYALITAS KARYAWAN HOTEL BINTANG LIMA DI PEKANBARU

Abstract

Human resource is an important topic that should be discussed and also
managed by a company. Human resource in the application is often not align with the
vision of the company. Indeed, a suistanable management resource is an important
factor for the success of a company. Therefore, there are variety of ways to improve
employee’s loyalty and performance results through rewarding employees and
assessing competence in order to produce professional and high integrity employees.
This study aims to observe the effect of reward and competence to performance through
employee loyalty in Five Star Hotels, Pekanbaru. The study population initially were
144 employees. The sample population was selected using the Slovin formula, which
only a total of 106 employees’ data are collected. Questionnaire were used for data
collectection, and the methods of data analysis using path analysis. The results shown
the reward and competence individualy have significant and positive impact on
employee loyalty and performance Five Star Hotel in Pekanbaru. In contrary, loyalty
does not mediate the effect of reward and competence on employee’s performance.